Night Owl (Night Shift Customer Service Assistant)

Peace Recruitment are working with our client, a provider of student accommodation services to source a Night Shift Customer Service Assistant. We are looking for a Night Owl to provide a safe, welcoming, and supportive environment for their student residents overnight. You’ll be the main point of contact during the night, handling enquiries, supporting residents, and ensuring everything runs smoothly.

Key Responsibilities

* Deliver front-of-house customer service overnight

* Respond to enquiries (in person, phone, email)

* Support resident safety, welfare, and wellbeing

* Handle incidents calmly and follow procedures

* Maintain logs and update systems

* Assist with bookings, admin, and basic maintenance reporting

* Help keep communal areas clean and ready for use

What We’re Looking For

* Customer service experience (hospitality preferred)

* Strong communication and organisation skills

* Calm under pressure with a proactive attitude

* IT literate (Microsoft Office)

* Flexible, reliable, and team-focused

* Additional languages are a bonus

Why Join Our Client?

* Supportive team and positive work environment

* Opportunity to make a real impact on student experience

* Growing company with development opportunities

Apply Now

If you enjoy helping people and thrive in a fast-paced environment, get in touch with Melissa at Peace Recruitment