Customer Service Advisor

Sales & Customer Service Executive

Kensington, London

Part time - Friday 8.30am - 5.30pm, Saturday 8.00am-1.00pm, Monday 8.30am-5.30pm

£15 per hour equating pro rata to £18K per annum

This is an exciting role looking after Retail and Corporate Customers, and becoming an integral member of a highly motivated and friendly team.

• Proactively manage and respond to all inbound telephone and email sales enquiries from all our websites and reservation engines.

• Proactively deal with all leads and professionally convert all enquiries.

• Provide excellent customer service throughout the rental experience for both corporate and high-net-worth retail customers.

• Respond to queries in a timely and professional manner.

• Adopt a flexible approach.

• Provide accurate information to all customers.

• Qualify potential customers and manage risk.

• Provide support at the front reception desk with face-to-face interaction with our customers

• Competent with Outlook, Excel, and Word

• Excellent organisational and administrative skills

• Attention to detail.

• A calm and analytical approach to problem-solving

• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.

• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.

• Ability to work under pressure.

• Ability to build strong relationships with internal teams and external customers.

• Must hold a Driving Licence