Reporting to the Operations Manager, you will develop, co-ordinate and ensure delivery of a comprehensive generic housing management service to the Association’s Leasehold and affordable housing properties (included rented and shared ownership) and assist in the design proposals for new developments. you will provide a high-quality, responsive and value-for-money housing management service to our customers and an exceptional “first point of contact resolution” customer experience.
What you’ll be doing as a graduate Property Manager at Great Places
· To undertaking regular estate visits and monitoring of service contracts, addressing property and estate management issues ensuring that service is delivered proactively and taking steps to address any contract under performance.
· To co-ordinate the delivery of a comprehensive leasehold, tenancy and estate management service to a defined neighbourhood or “patch” on a range of issues including rents and rent arrears, tenancy/leasehold management, anti-social behaviours and general housing advice developing effective prevention and intervention services.
· Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, within budgets and in accordance with legislative requirements.
· To be involved in the preparation of service charge accounts and budgets.
· To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
· To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
· To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
· To undertake appropriate training and staff development.
· To identify and develop individual contribution in the delivery of the Great Places competency framework
What we are looking for..........
· Someone who will maintain strict confidentiality of sensitive information
· Professionalism, integrity and respect for diversity
· A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
· To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
· A team player who brings a positive, helpful attitude
· Someone open to learning and developing their skills and experience
· A good listener who takes pride in detail and follow-through
· Someone who is motivated by improving people’s lives
· Develop an in-depth knowledge of properties and customers within the patch and focus on making connections with customers and other stakeholders.
· To promote the range of tools to enable customers to manage their rent accounts independently and provide advice about the ways they can access financial help
What you’ll need.........
· A high level of attention to detail
· Able to work as part of a team as well as on own initiative
· Ambitious with a personal drive to succeed
· Commitment to work in partnership with others for the benefit of Great Places
· Personally positive and highly motivated
· Professional and value led with integrity, inclusivity and respect for diversity
· The ability to work well during periods of change or uncertainty
· Willingness to learn and ambition to become a leader within your chosen field
· Ability to build and maintain trust and respect
· Adopt a flexible working style to ensure the delivery of a high standard of service and positive customer experience.
How we support you and your career at Great Places….
· A fully accredited qualification to aid in your development
· Full equipment to help you perform best at your role
· Dedicated time each week for studying and learning
· Mentorship and line management from senior professionals
· A warm, inclusive team where your ideas and growth matter
· Access to our Growing Greatness talent programme including workshops, networks, and development activities
· Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress