Customer Success Consultant

2 hours ago
Full-time
On-site
Nationwide
£75,000 - £76,000 GBP yearly
IT
Customer Success Engineer - SASE

United Kingdom (Remote / Hybrid)
12-Month Fixed-Term Contract
£75,000 per annum
Full-time

The Opportunity

We're hiring a Customer Success Engineer (SASE) to join a global cybersecurity leader on a 12-month FTC in the UK.

This is a hands-on, customer-facing engineering role where you'll support enterprise clients in deploying, optimising and scaling SASE and cloud security solutions.

This role requires prior experience working with SASE technologies. It's not a step-up or learning-on-the-job position.

What You'll Be Doing

Acting as the primary technical contact for enterprise customers
Supporting implementation and integration of SASE solutions
Driving adoption and optimisation of cloud security platforms
Troubleshooting complex networking and security issues
Managing escalations and coordinating with engineering teams
Advising on SASE best practices and security governance
Identifying risks and supporting mitigation strategies
Building deep expertise across the SASE stack

What We're Looking For

Experience

5+ years in a technical role such as:
Security Engineering
Network Engineering
Technical Consulting
Post-sales / Customer Engineering
Strong customer-facing experience in enterprise environments
Proven hands-on experience with SASE solutions (essential)

Technical Skills

Strong understanding of SASE architecture and components
Solid networking fundamentals
Experience with firewalls, routers, switches and VPNs
Knowledge of CASB, SWG, ZTNA and DLP technologies
Routing protocols (BGP, OSPF, EIGRP)
Experience with IPSEC, SSL, PKI
Authentication protocols (SAML, SSO, LDAP, RADIUS)
Linux knowledge (Bash or Python beneficial)

Why Apply?

Work with cutting-edge SASE and cloud security technology
Exposure to large-scale enterprise environments
High-impact role supporting critical security infrastructure
Fast-paced, international environment