Nuco Solutions are recruiting a confident Customer Service Team Leader to lead a busy Domestic Gas customer service team at a head office in Cheam.You’ll manage and support a team of CSOs, ensuring customers receive a fast, professional, and high-quality service across phone, email, and live chat.This is a hands-on leadership role where you’ll coach, motivate, and drive performance every day.
Role and Responsibilities
* Lead and support a team of Customer Service Operatives
* Handle escalated customer queries and complaints
* Drive performance and ensure KPIs are met
* Coach, train, and develop your team through 1:1s and ongoing support
* Manage rotas and ensure smooth daily operations
* Promote a positive, high-energy team culture
* Work closely with internal teams to resolve issues quickly
Requirements
* Previous experience in a team leader or supervisory role
* Strong communication and people management skills
* Confident coaching and developing others
* Calm, organised, and solution-focused under pressure
* Passion for delivering excellent customer service