A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer support and escalating any questions to the relevant team.
You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data / information so it is imperative that you follow all GDPR rules and regulations.
Essential Skills
Prior customer experience / contact centre experience
Strong awareness of FCA rules and regulations
Good Communication skills both written and verbal
Background in banking, insurance or any financial service
Experience working within a dynamic, fast paced environment is preferable.£15.54 per hour | Newcastle Based NE27 0by onsite | 6 Months contract with possibility of extension
If the above seems of interest to you then please apply directly to the AD or send your CV to (url removed)
Randstad Technologies is acting as an Employment Business in relation to this vacancy