Tagged Resources, acting on behalf of The Behrens Group, is delighted to present an exciting opportunity for a Customer Service / Key Account Manager.
Our client is a well-established success story, renowned for delivering high-quality garments across Healthcare, Corporate wear, Workwear, and Sportswear sectors. Due to continued growth, they are looking to strengthen their Customer Services team with a driven and customer-focused professional.
This is a varied role combining customer service excellence with key account management. You will develop a strong understanding of the business and its supply chain, while building and maintaining effective relationships with both internal teams and clients at all levels.
Key Responsibilities
* Deliver a consistently high level of customer service
* Manage and nurture relationships with key Healthcare and University clients
* Engage with prospective colleges to secure partnerships for upcoming academic years
* Oversee account renewals and provide ongoing aftercare for college clients
* Coordinate and support customer deliveries both nationally and internationally
* Place, monitor, and track customer orders
* Manage delivery schedules and resolve any issues efficiently
* Prepare and issue quotations and estimates
* Act as a key point of contact for customer queries, providing effective solutions
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Skills & Experience
* Strong customer service and interpersonal skills
* Minimum of 5 years’ experience in a similar office-based role
* High level of IT literacy, including Excel; ERP system experience is desirable
* Highly organised with strong logical thinking skills
* Excellent communication abilities
* Strong analytical and problem-solving skills
* A collaborative team player
* Good standard of education
Benefits
* 20 days holiday plus bank holidays, with a loyalty-based holiday scheme
* Staff discount on products
* Convenient location just 400 metres from the Parkway Metrolink stop
* Free on-site parking
* Relaxed, professional, and friendly working environment
* Varied and fast-paced workload
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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily