Customer Service & Order Management Executive
Hemel Hempstead, Hertfordshire | Full-time | Hybrid
£27,000k+ depending on experience
About Mogo Direct
Mogo Direct is a well-established, family-run business supplying high-quality furniture to customers across education, hospitality, offices and homes. We pride ourselves on being reliable, responsive and easy to deal with — and our customer service is at the heart of that.
The Role
This is not a typical call-centre role.
We’re looking for a proactive and organised individual to take ownership of customer enquiries, manage orders and help keep everything running smoothly behind the scenes.
You’ll be a key part of a small, friendly team — speaking directly with customers, coordinating with suppliers, and making sure issues are resolved quickly and professionally.
What You’ll Be Doing
* Managing customer enquiries via phone and email from start to resolution
* Processing and coordinating customer orders accurately
* Liaising with suppliers to track orders and resolve issues
* Handling returns, delivery queries and occasional escalations
* Working closely with colleagues to solve problems quickly
* Supporting day-to-day operations across the business
What We’re Looking For
* Previous experience in customer service, sales support or a similar role
* Strong communication skills and a confident, professional phone manner
* Highly organised with good attention to detail
* Able to prioritise tasks and stay calm under pressure
* Comfortable taking ownership and solving problems independently
* A positive, reliable team player
Why Join Us?
* Friendly, supportive and down-to-earth team
* A varied role where you can make a real impact
* Stable, growing business with a strong reputation
* No weekend work – Monday to Friday, 9am–5pm
* We offer a hybrid working pattern: 4 days per week in our Hemel Hempstead office and 1 day working from home
How to Apply
Please send your CV along with a short cover note.
In your cover note, include a brief example of a time you handled a difficult customer situation or solved a problem.