Customer Service & Credit Administrator - 12 month maternity contract
Salary £30,000
Based at Stockley Business Park, Uxbridge
Office-based role
A well-established company in the printing industry is seeking a Customer Service and Credit Administrator to join its team at Stockley Business Park, Uxbridge. You will be delivering high-quality after-sales support, handling spare parts enquiries and complaints, processing credits, resolving invoice queries and coordinating returns and courier logistics. You'll work closely with customers, internal teams, suppliers and warehouse partners to ensure a smooth and efficient service.
Candidates must be available immediately for a 12-month contract, looking to start ASAP!
Key Responsibilities
Handle customer enquiries and complaints relating to spare parts, ensuring timely and effective resolution
Process credits for spare parts and consumables accurately and in line with company procedures
Investigate customer invoice queries and record all complaints and relevant details within the dispute management system
Prepare courier documentation, including commercial invoices and customs declarations
Coordinate collections from customers, internal departments, and third parties via courier services
Create and manage return deliveries within the logistics system
Monitor and review courier performance against agreed service levels
Maintain and develop effective working relationships with the outsourced warehouse provider
Work collaboratively with internal teams, customers, and third-party suppliers to support operational efficiency
Take ownership of tasks, ensuring they are completed promptly and to a high standard
Provide support to Customer Service and Reverse Logistics teams as requiredExperience & Skills
Experience in office-based customer service and administration
Experience of spare parts desirable
Experience of custom documentation desirable, however training will be provided
Confident handling of customer queries, including returns, delays in orders and missing items
Strong IT skills, including Microsoft Word and Excel, SAP (desirable or a similar CRM system)
Excellent attention to detail and problem-solving skillsBenefits
25 days' holiday
Contributory pension starting at 5%/5%, rising with service
Cycle to work scheme
Free on-site parking
Free Friday breakfast
Hours: Monday - Friday 9am -5.15pmHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK