Customer Care Administrator

CareerMakers Recruitment is currently recruiting for a Customer Care Administrator on behalf of a client based in the Bolton (BL4) area.

Key Responsibilities:

* Manage inbound calls and emails in a professional and timely manner, ensuring all interactions are accurately recorded

* Handle day-to-day customer queries, service requests, and issues, escalating where necessary

* Maintain and update customer records, service agreements, and job details with a high level of accuracy

* Coordinate bookings and service updates with Operations and Transport teams, keeping customers informed of ETAs and any delays

* Arrange and manage subcontracted services, ensuring all details are correctly recorded and systems are up to date

* Monitor data accuracy across customer services, logistics, and subcontractor information, resolving errors and identifying trends

* Communicate effectively with customers, suppliers, and internal teams to ensure a consistent and high standard of service

* Follow established processes and contribute ideas for continuous improvement

* Provide customer feedback and insights to the Sales team to support retention and business growth

* Work collaboratively with colleagues and provide support during busy periods

* Maintain professionalism, confidentiality, and a positive company image at all times

* Take ownership of data quality and ensure compliance with company standards

Requirements:

* Previous experience in a recycling administration role is essential

* Strong written and verbal communication skills

* Confident using IT systems and customer service software

* Ability to process customer requests quickly while maintaining accuracy

* Excellent problem-solving skills and the ability to escalate issues appropriately

* Good telephone manner and customer service skills

* High level of attention to detail

If you have the relevant experience and are interested in this opportunity, please apply with your CV