Are you an experienced Care Coordinator, Senior Support Worker or Team Leader looking for your next challenge?
At Banquo Ltd., we're passionate about delivering high-quality, person-centred care and support that empowers children, young people and adults to live fulfilling, independent lives. We're looking for a dedicated and organised Coordinator to join our growing team and play a vital role in ensuring the safe, effective and consistent delivery of our services.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to achieving outstanding outcomes for the people we support.
About the Role
As a Coordinator, you will work closely with the Registered Manager and operational teams to ensure care and support services are delivered safely, efficiently and in line with individual needs.
You'll be responsible for coordinating rotas, supporting staff, maintaining service continuity, managing operational challenges and ensuring our service users receive the very best support.
This role combines people management, workforce planning, quality assurance and service coordination, making it ideal for someone who enjoys both operational responsibility and relationship building.
What You'll Be Doing
Care & Support Coordination
Coordinating day-to-day delivery of care and support services
Ensuring care packages are delivered safely and consistently
Responding to service changes, absences and operational challenges
Supporting the smooth onboarding of new service users
Promoting continuity of care through effective staff matching
Workforce Planning & Rotas
Creating and maintaining effective staff rotas
Coordinating planned and emergency cover
Monitoring staffing levels and escalating concerns
Matching staff skills, training and experience to service user needs
Working collaboratively to identify recruitment requirements
Supporting Quality & Compliance
Monitoring care records and documentation
Supporting care planning, reviews and risk assessments
Participating in service audits and quality checks
Contributing to CQC compliance and inspection readiness
Promoting best practice and continuous improvement
Safeguarding & Risk Management
Supporting safe practice across services
Identifying and escalating safeguarding concerns
Supporting incident management and learning
Promoting a positive, person-centred and rights-based culture
Staff Support
Acting as a key point of contact for care and support teams
Supporting induction and onboarding of new staff
Providing guidance, feedback and operational support
Encouraging high standards of professionalism and service delivery
About You
We're looking for someone who is organised, proactive and passionate about delivering excellent care.
You will have:
Level 3 Diploma in Health & Social Care (or equivalent)
Experience within health and social care, homecare, supported living or community services
Experience coordinating staff, rotas, schedules or care delivery
Strong understanding of safeguarding and person-centred practice
Excellent communication and organisational skills
Confidence using digital systems and electronic records
The ability to work flexibly across 5 days out of 7
A willingness to participate in the out-of-hours management on-call rota
We'd Love to See
Experience in a Care Coordinator, Senior Support Worker, Team Leader or similar role
Experience working with people with learning disabilities, autism, mental health needs or complex support requirements
Knowledge of CQC standards and regulated care services
Experience using care management systems such as Nourish or similar platforms
Previous on-call or senior operational responsibility
Why Join Banquo Ltd.?
At Banquo Ltd., our people are at the heart of everything we do. We offer a supportive and collaborative environment where you'll have the opportunity to develop professionally while making a genuine difference in people's lives.
What We Offer
Full-time permanent role
Structured induction and training programme
Six-month supported development and competency programme
Ongoing learning and development opportunities
Supportive leadership team
Opportunity to progress within a growing organisation
Meaningful work that positively impacts lives every day
Our Values
We're looking for people who demonstrate:
Compassion
Integrity
Accountability
Respect
Professionalism
Resilience
A commitment to safeguarding and quality careIf you're passionate about delivering outstanding support and want to be part of an organisation that values people, quality and positive outcomes, we'd love to hear from you.