Vulnerable Customer Specialist

VULNERABLE CUSTOMER SPECIALIST

BRISTOL

£28-32K

Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.

This is a full-time, permanent position with hybrid working on a 3:2 split.

ABOUT THE ROLE

As a Vulnerable Customer Specialist, you will:

* Be responsible for handling challenging, emotive and sensitive cases, often dealing with vulnerable customers.

* Answer inbound calls from customers, using empathy and listening skills to build trust.

* Liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.

REQUIRED SKILLS & EXPERIENCE

* Our client is looking for someone who has strong experience working with vulnerable customers within a call centre environment.

* You’ll need excellent communication skills, a confident telephone manner and a proactive approach.

NEXT STEPS

If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today