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Vulnerable Customer Specialist

Bristol
Full-time
On-site
BS1, Bristol, City of Bristol
£28,800 - £28,800 GBP yearly
Customer Services
VULNERABLE CUSTOMER SPECIALIST

BRISTOL

£28,800

Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.

This is a full-time, permanent position with hybrid working on a 3:2 split.

ABOUT THE ROLE

As a Vulnerable Customer Specialist, you will:

* Be responsible for handling challenging, emotive and sensitive cases, often dealing with vulnerable customers.

* Answer inbound calls from customers, using empathy and listening skills to build trust.

* Liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.

REQUIRED SKILLS & EXPERIENCE

* Our client is looking for someone who has strong experience working with vulnerable customers within Utilities, Financial Services or Banking.

* You’ll need excellent communication skills, a confident telephone manner and a proactive approach.

NEXT STEPS

If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today