We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced operation on a temporary basis.
This is a great opportunity for someone who prides themselves on delivering exceptional customer service, thrives in a collaborative environment, and enjoys being busy.
The Role
You will be responsible for providing best-in-class customer service to a wide range of stakeholders ensuring the operation runs efficiently and effectively at all times.
Key Responsibilities
Acting as a key point of contact for customers via phone and email, responding in a timely and professional manner
Building and maintaining strong customer relationships
Liaising effectively with internal teams to support daily operations
Handling customer queries and complaints efficiently and professionally
Assisting with delivery queries and resolving issues
Generating quotes and ensuring all queries are dealt with accurately
Completing all documentation and data input accurately and to company standards
Ensuring daily reporting is completed on time and to a high standard
About You
Previous experience in customer services
Excellent communication skills, both written and verbal
Strong attention to detail and high levels of accuracy
Confident handling queries and complaints in a professional manner
Well organised, proactive, and able to work under pressure
If you are looking for a short-term opportunity with possible long-term potential, and enjoy working in a customer-focused, operational role, we'd love to hear from you