Job Title: Temp Customer Service / Complaints Advisor
Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)
Salary: £12.71 per hour
Job Type: Full-Time
Working Pattern: 1 in 3 weekends (rota basis)
Shift Times (Rotational Split Shifts):
8:00am – 4:15pm
9:45am – 6:00pm
11:45am – 8:00pm
About the Role
We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.
This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.
Key Responsibilities
Handle inbound and outbound customer calls in a fast-paced call centre environment
Respond to customer complaints and queries via phone and email
Investigate complaints thoroughly and provide clear, professional resolutions
De-escalate challenging situations with empathy and professionalism
Accurately log all interactions and maintain detailed case notes on internal systems
Meet performance targets including response times, quality standards, and SLAs
Escalate complex or high-risk complaints where necessary
Work collaboratively with internal teams to ensure timely issue resolution
Skills & Experience Required
Previous experience in a fast-paced call centre environment
Proven experience handling customer complaints and escalations
Confident managing high volumes of calls and email correspondence
Strong written and verbal communication skills
Excellent problem-solving and conflict resolution abilities
Resilient, calm under pressure, and customer-focused
Good IT skills and experience using CRM or case management systems
Flexible to work rotational shifts and 1 in 3 weekends
What’s on Offer
£12.71 per hour
Hybrid working model
Structured shift rota
Supportive team environment
Ongoing training and development opportunities
If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you