Bilingual Romanian/English Speaking Customer Service Agent
Location: Work From Home
Job Type: Temporary – Ongoing
Hours: 7am-4pm
Pay: £13.50 per hour – Weekly Pay
We are currently recruiting for a Customer Service Agent to join a fast-paced and dynamic team. As a Customer Service Advisor, you will be the voice of our clients, delivering outstanding customer support through inbound and outbound calls, email management, and administrative support. It is a busy and fast-moving campaign and will sometimes have quiet days… They are looking for someone to adapt to that environment. You will be working in a team and building relationships so respect and kindness to your other colleagues and team leaders is a must!
Key Responsibilities
* Handle inbound and outbound customer calls professionally.
* Respond to high volumes of emails accurately and efficiently.
* Maintain accurate data entry and meet quality standards.
* Meet daily and weekly performance targets.
* Escalate issues in line with company procedures.
* Support additional campaigns as required.
* Work flexible shifts, including weekends and overnights where needed.
Skills & Experience
* Previous customer service experience essential.
* Strong communication and interpersonal skills.
* Good attention to detail and ability to multitask.
* Proficient in Microsoft Office 365.
* Able to work effectively in a fast-paced team environment