Team Member - White City

Team Member

White City Bouldering is looking for friendly and passionate staff to drive forward the company’s vision of making climbing fun, social and accessible for all. As a team member you are at the forefront of creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive climbing environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

The ideal team member will be passionate about climbing, self-motivated, enjoy working with children and be able to help ensure our customers have a fantastic experience during every visit leaving them looking forward to their next. We are passionate about supporting our team and their professional development, so if you think you have the right energy but not enough experience we strongly encourage you to apply!

The job will include a mixture of reception work, cleaning, coaching, and much more. Shift times can vary throughout the week with a combination of day time, evenings and weekends.

‍Responsibilities

• Ensuring the safety of all customers and maintaining the centre’s facilities
• Managing reception, chatting with customers, making coffee and floor walks
• Running Introduction classes, parties and coaching for beginners and children (+4 year olds)
• Helping keep facilities clean and tidy
• Being proactive in an area that you’re passionate about, for example running a weekly social meet

‍Essential Skills:

• An outgoing and vibrant personality
• Excellent customer service skills
• Experience working with children (+4 year olds)
• Computer literate
• Ability to use initiative and solve problems
• Experience working in a fast-paced role
• Able to communicate clearly and politely, both verbally and in writing
• A desire to work hard and become part of our team
• Passionate about climbing

Desirable Skills:

• Experience of working in the climbing industry, and with auto-belays
• Foundation Coach Trained or/and FUNdas 1 & 2
• Personal climbing experience
• Experience working in hospitality, retail, a leisure facility or fitness industry
• Passionate about climbing again!

Our offer:

• £12.75p/h + holiday pay
• Industry standard holidays and pension contributions
• Free climbing across many centres in London & coffee at work (of course!)
• Staff discounts on climbing equipment and clothing
• Outdoor climbing trips paid for by work
• Fully funded training and qualifications
• Fun and supportive working environment
• Opportunity to learn and explore a career in the climbing industry
• Accelerated career progression opportunities in a fast growing company

We have a full training program, so if you think you have the right energy but not enough experience apply anyway!

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Hours and Location

We operate on a flexible agreement with c.20-30hours p/w for Team Members at our centre based in White City

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How to apply

Please email your CV to louis@citybouldering.co.uk,along with a short introduction, and a description of why you’re applying for the role and why you’d be a good fit here. Interviews will start as early as w/c 2nd February 2026. We look forward to seeing your application!