Our client based in Dursley are currently recruiting for an Administrator to join their team on a permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.
The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment. Working closely with internal colleagues, ensuring regular communication to provide support to retail customers, enabling a smooth process from order placement through to delivery.
Responsibilities:
- Receiving and accurately processing retail customer orders
- Review the system data daily to ensure dispatch reports are aligned
- Work with the warehouse team log product shortages and end dates on the system
- Deal with customer enquiries, passing details through to relevant department as appropriate
- Work with finance team to manage invoices
- Informing internal and external stakeholders of changes in demand and logistics
- Work with logistics partners to ensure stock is picked and delivered correctly
- Amend and update changes to sales prices
- Track delivery performance on the warehouse portal, identify issues and reporting back
- Identify potential risks to shelf life and opportunities to upsell and improve logistic efficiencies
- Ensure orders are invoiced accurately and allocated batches and weights are correct
- Analyse and track data to extract performance data and interpret/report on it
- Booking and liaising with hauliers
Candidate Attributes:
- Proactive and adaptable with a “can do” attitude
- Excellent attention to detail and accuracy
- Ability to stay calm under pressure
- Strong communication skills
Hours – Monday - Friday 37.5 hours per week – early Friday finish
Salary - £30k + 5% pension, life assurance, study support and 25 days holiday plus bank holidays