Coventry (Office-Based)
£16.92 - £19.49 per hour (£33,000 - £38,000 per annum, DOE)
Full-Time | Temporary (with potential to become permanent)
About the Role
We are currently recruiting for a Spare Parts Sales Specialist to join a leading organisation within the engineering and automation sector.
This is a fantastic opportunity for an experienced aftersales / customer service professional to join a fast-paced, collaborative team, with a strong possibility of securing a permanent position.
Key Responsibilities
Order Management & Aftersales
Prepare and issue accurate spare parts quotations
Process customer orders using ERP systems
Manage returns, repairs, invoicing, and credits
Monitor open orders and ensure timely delivery
Expedite backlog orders to maximise outputCustomer Service
Build and maintain strong customer relationships
Provide high-quality support across phone and email
Deliver service in line with SLA expectationsDigital & Sales Support
Support customers using the E-Store platform
Assist with onboarding to digital systems
Work with European teams to improve processesInventory & Continuous Improvement
Monitor stock levels and manage backorders
Support inventory optimisation
Contribute to process improvements and KPI trackingAbout You
Experience
Minimum 4 years in aftersales, customer service, or similar role
Experience using ERP systems (SAP or JD Edwards desirable)
Background in technical, engineering, or B2B environments preferredSkills
Strong communication and customer-focused approach
Excellent organisational and problem-solving skills
Commercial awareness and attention to detail
Ability to prioritise in a fast-paced environment
Team player with a proactive mindsetWorking Hours
Monday to Thursday: 08:00 - 16:45
Friday: 08:00 - 15:45What's in It for You
Competitive salary up to £38,000 DOE
Early finish every Friday
Opportunity for permanent employment
Work within a global, industry-leading business
Supportive and professional team environment
Apply Now
If you're an experienced aftersales or customer service professional looking to work in a technical, fast-paced environment - we'd love to hear from you.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website