Salary: £25,584 plus benefits
Hours: 40 paid hours per week, 5 days a week between Monday - Sunday, shifts scheduled between 8:00am - 10:00pm. (8 hours per day, 8am - 4pm, 9am - 5pm, 10am-6pm, 11am-7pm on a two week rota supplied in advance)
**Hybrid working available after training period**
Overview
We are seeking a passionate and energetic Spanish and English Speaking Customer Care Adviser to join our dynamic team and represent a prestigious global brand. This role is perfect for someone who thrives in a fast-paced environment, has a flair for delivering exceptional customer service, and is fluent in both Spanish and English.
As a Customer Care Adviser, you will be the face and voice of the brand, handling customer queries via email and phone while maintaining a professional and friendly demeanor. If you are flexible, self-motivated, and have a positive attitude, we would love to hear from you.
Responsibilities
* Respond to customer queries promptly and professionally via email and phone.
* Provide advice on products and services, including simple upselling where appropriate.
* Process new customer orders efficiently and accurately.
* Troubleshoot and resolve customer issues effectively.
* Contribute to the development and improvement of processes and ways of working.
* Perform administrative tasks as required.
* Foster a positive and collaborative team environment.
Qualifications
* Proven experience in a fast-paced customer care environment with strong attention to detail.
* A confident and professional telephone manner.
* Passionate about delivering excellent customer service with a friendly and approachable personality.
* Self-motivated, proactive, and capable of working independently.
* Strong organizational skills with the ability to manage workload and time effectively.
* Experience in simple upselling is desirable.
Day-to-Day
* Handle inbound and outbound calls, as well as email correspondence, to address a variety of customer inquiries.
* Provide tailored advice and solutions to customers, ensuring their satisfaction.
* Collaborate with team members to maintain a supportive and efficient work environment.
* Stay up-to-date with product knowledge and company processes through ongoing training.
* Participate in team meetings and contribute to the continuous improvement of customer care services.
Benefits
* Fun and sociable team environment.
* Pension Scheme with Standard Life.
* Aviva Life Insurance.
* Eye test vouchers and discounts.
* Discounted corporate gym membership.
* Involvement with local charities and fundraising initiatives.
* Campaign-specific benefits, including discounts, incentives, and prizes.
* Recommend-a-friend scheme with a £500 reward.
* Apprenticeship qualifications and career development programs.
* Recognition and reward schemes with Love to Shop voucher rewards.
* Cycle-to-work scheme.
* Tech scheme for discounted technology products.
If you are ready to take on a rewarding role in customer care and represent a globally recognized brand, apply today to join our team! Full training will be provided to ensure your success in this role