As a Software Support Engineer at Azenta, you will play a key role in developing and maintaining our innovative genomics informatics applications. You’ll collaborate closely with cross-functional teams to design, implement, and enhance software features that support cutting-edge research in genomics. This position offers an exciting opportunity for a passionate developer to make a meaningful impact on the future of life sciences.
Overall Purpose of the Job:
Performs analysis, development, testing and documentation of software applications for company products. Assignments include development and enhancements of software systems as well as troubleshooting of issues found at customer sites.
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Duties include developing software solutions, executing testing / debugging routines, and documenting work and results.
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Connects with customers to investigate and debug issues found on customer sites using remote connection. Works closely with the main software development team in documenting and testing customer issues.
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May be responsible for developing or executing project plans, budgets, and schedules and for documentation of work and results.
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Develops resolutions to diverse and complex problems very often requiring creativity.
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Exercises judgment using generally defined practices and policies in selecting methods and techniques for arriving at solutions.
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Frequent contact with internal and external customers.
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Occasional trips may be required to customer sites worldwide, for tools, installation or troubleshooting.
Skills and Aptitude Profile:
· Experience with C#, web services, Javascript/HTML 5.0 development
· Experience with databases such as Oracle or MS SQL Server
· Intermediate level in SQL
· Experience with Agile methodology
· Experience as a Software Engineer
· Bachelor's degree in Computer Science or a related field
Desirable Skills
· Database programming experience (Oracle, Microsoft SQL Server)