N
Software Support Analyst
Norwich
36 minutes ago
Full-time
On-site
Norwich, Norfolk
£30,000 - £30,000 GBP yearly
IT
R13 Recruitment are on the search for an IT Software support professional to join a growing tech business during a period of exciting growth. This is a brand-new opportunity to join an established support team due to ongoing growth, providing technical assistance to customers for a bespoke software, supporting clients across the UK.
You'll be responsible for handling incoming support requests, investigating issues and guiding customers through solutions across phone, email and chat channels. It's a great opportunity for someone with previous technical support experience who enjoys problem-solving, communicating with customers and developing their technical knowledge within a specialist software environment.
The Company
An established technology business specialising in software solutions, development and technical support. Working with a range of professional services clients, the business combines technical expertise with a strong focus on customer service and long-term relationships.
Your Benefits
* Hybrid working, with three days working from home.
* Two days per week in the office following initial onboarding.
* Initial training and ongoing technical development.
* Opportunity to work closely with an in-house development team.
* Further progression opportunities as your experience develops.
* 25 days holiday + bank holidays + birthday off
* Pension scheme
* Car parking
The Day to Day
* Providing technical support to customers across a specialist software platform.
* Managing incoming queries through phone, email and chat functions.
* Logging, prioritising and resolving support tickets.
* Investigating software issues and identifying appropriate solutions.
* Supporting Microsoft-based systems and Azure environments.
* Explaining information clearly to customers with varying levels of technical knowledge.
* Liaising with internal developers to investigate and resolve more complex issues.
* Carrying out system administration and configuration tasks where required.
* Maintaining accurate records and keeping customers updated.
* Identifying recurring issues and contributing to service improvements.
* Supporting software updates, releases and testing activities.
You Will Have
* At least two years' experience in a technical support role (software-based).
* Experience supporting software, applications or business systems.
* Knowledge of Microsoft technologies and Azure.
* Strong troubleshooting and problem-solving abilities.
* Excellent communication skills, both written and verbal.
* The ability to explain technical concepts to non-technical users.
* Confidence managing multiple queries and prioritising workloads.
* A customer-focused approach and a genuine interest in helping others.
* Familiarity with ticketing systems such as Halo would be beneficial.
How to Apply
To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further
You'll be responsible for handling incoming support requests, investigating issues and guiding customers through solutions across phone, email and chat channels. It's a great opportunity for someone with previous technical support experience who enjoys problem-solving, communicating with customers and developing their technical knowledge within a specialist software environment.
The Company
An established technology business specialising in software solutions, development and technical support. Working with a range of professional services clients, the business combines technical expertise with a strong focus on customer service and long-term relationships.
Your Benefits
* Hybrid working, with three days working from home.
* Two days per week in the office following initial onboarding.
* Initial training and ongoing technical development.
* Opportunity to work closely with an in-house development team.
* Further progression opportunities as your experience develops.
* 25 days holiday + bank holidays + birthday off
* Pension scheme
* Car parking
The Day to Day
* Providing technical support to customers across a specialist software platform.
* Managing incoming queries through phone, email and chat functions.
* Logging, prioritising and resolving support tickets.
* Investigating software issues and identifying appropriate solutions.
* Supporting Microsoft-based systems and Azure environments.
* Explaining information clearly to customers with varying levels of technical knowledge.
* Liaising with internal developers to investigate and resolve more complex issues.
* Carrying out system administration and configuration tasks where required.
* Maintaining accurate records and keeping customers updated.
* Identifying recurring issues and contributing to service improvements.
* Supporting software updates, releases and testing activities.
You Will Have
* At least two years' experience in a technical support role (software-based).
* Experience supporting software, applications or business systems.
* Knowledge of Microsoft technologies and Azure.
* Strong troubleshooting and problem-solving abilities.
* Excellent communication skills, both written and verbal.
* The ability to explain technical concepts to non-technical users.
* Confidence managing multiple queries and prioritising workloads.
* A customer-focused approach and a genuine interest in helping others.
* Familiarity with ticketing systems such as Halo would be beneficial.
How to Apply
To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further