Operations & Field Service Coordinator will be responsible for logging bookings, managing engineer schedules, handling recalls and refunds, sending reports, monitoring engineer performance, booking meetings, to ensure smooth daily operations.
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Support the day-to-day running of service operations by coordinating engineers, tracking job progress, and ensuring tasks are completed on time. Handle service issues, maintain accurate system records, produce reports, and liaise between engineers and management. Work closely with the Director to help monitor operations, organise meetings, and maintain efficient workflows across the business.
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Business administrator
Equal to Level 3 (A level)
Your training plan
* Business Administrator Level 3 Standard
* Work Based Training
* Regular Monthly Tutor/Assessor Sessions
* Functional Skills Training (if required)
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
Other requirements
* Strong organisational and administrative skills
* Excellent communication and interpersonal skills
* Ability to manage multiple tasks in a fast-paced environment
* Good attention to detail and accuracy
* Problem-solving and decision-making ability
* Confident using computer systems and different portals
* Ability to coordinate schedules and manage reports efficiently
* Highly organised and reliable
* Strong attention to detail
* Proactive and able to take initiative
* Good problem-solving mindset
* Confident communicator
* Ability to work well under pressure
* Team player with a positive attitude
* Professional and responsible
* Able to work independently and manage priorities
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After this apprenticeship
Opportunity to progress into a Senior Operations or Service Coordinator role