Fire & Security Service Manager (Fire Alarms, CCTV, Access Control & Intruder Systems) – London – £55,000 – £60,000 Per Annum
Package Overview – Fire & Security Service Manager
• Basic Salary: £55,000 – £60,000 per annum (Negotiable depending on experience) + Performance Bonus + Full Package
• Full-Time, Permanent Position
• Company Vehicle or Car Allowance + Fuel Card
• Location: London
Company Overview – Fire & Security Service Manager
Our client is a well-established and highly respected provider of fire and security solutions, delivering installation, service and maintenance across a wide range of commercial and critical environments. Due to continued growth, they are seeking an experienced Fire & Security Service Manager to oversee regional service operations and lead a team of engineers delivering high-quality support to key clients.
This role would suit a technically strong service professional with leadership experience within the fire and security industry who is comfortable managing engineers, service delivery and customer relationships.
Fire & Security Service Manager – Role and Responsibilities
• Lead, motivate and support a regional team of Fire & Security Service Engineers
• Manage the delivery of service, maintenance and reactive works across Fire Alarms, CCTV, Access Control and Intruder Alarm systems
• Ensure compliance with relevant industry standards including fire safety regulations and company procedures
• Conduct site audits and quality checks to maintain exceptional service standards
• Act as the key escalation point for technical, operational and customer-related issues
• Develop strong relationships with clients, ensuring excellent service delivery and contract retention
• Oversee engineer scheduling, workload management and regional resource planning
• Provide technical guidance, mentoring and ongoing support to field engineers
• Identify commercial opportunities including system upgrades, lifecycle replacements and remedial works
• Report on service performance, KPIs and operational updates to senior management
• Ensure all regional activities meet health & safety requirements
Fire & Security Service Manager – Skills and Experience Required
• Strong background within the Fire & Security industry
• Previous experience managing or supervising a team of field-based engineers
• Technical knowledge of Fire Alarm systems alongside CCTV, Access Control and Intruder systems
• Strong leadership, organisational and communication skills
• Ability to manage service escalations and resolve technical issues efficiently
• Full UK Driving Licence (Essential)
• Experience working with leading fire and security system manufacturers
• Proactive approach with strong problem-solving and customer service skills
Benefits of this Fire & Security Service Manager Position
• Basic salary up to £60,000 per annum (DOE)
• Performance-related bonus
• Company vehicle or car allowance + fuel card
• Additional earnings through lifecycle and upgrade opportunities
• 25 days annual leave + bank holidays
• Pension scheme
• Ongoing training and development opportunities
• Travel expenses covered
• Genuine long-term progression within a growing organisation
Please send your CV to be considered for this excellent opportunity.
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