Security Concierge (Residential)
Location: Butetown, Cardiff, CF10 5
Pay Rate: £13.86 per hour
Hours: Approx. 42 hours per week
Shift Pattern: 4 on / 4 off – nights only
Shift Times: 20:00 – 08:00
We are currently recruiting Security Concierge Officers on behalf of our client for a brand-new residential development in Butetown, Cardiff. This is a lone-working, front-of-house night role, focused on delivering a professional, customer-led service to residents while maintaining site security.
Key Responsibilities
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Front-of-house concierge and reception duties
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Meeting and greeting residents and visitors
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Handling resident queries in a professional and courteous manner
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Conducting patrols of the building as required
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Monitoring and responding to alarm activations in line with site procedures
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Managing telephone enquiries
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Escalating incidents and issues in accordance with company procedures
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Supporting waste management and ensuring common areas remain clean and tidy throughout the shift
Requirements
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Valid SIA Door Supervisor licence (preferred)
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Previous experience in a front-of-house or concierge role is desirable
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Excellent customer service and communication skills
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Confident dealing with residents and resolving issues effectively
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IT literate
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Able to work independently in a lone-working environment
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Willing to work overtime when required
This is an excellent opportunity to join a new residential development and play a key role in delivering a safe, welcoming environment for residents