An excellent opportunity has arisen for one of our key public sector clients. A reputable housing provider based in West London, is seeking a conscientious and proactive Sales Support Officer to join their Environment team.
Location: West London
Rate: £19.98 per hour (PAYE)
Working Pattern: Full-time | 36 hours per week (9:00am – 5:00pm)
Flexibility: Office-based (with potential transition to hybrid working)
About the Role
This role is key to supporting an entrepreneurial commercial waste service, ensuring smooth administrative operations while helping to maximise contract sales, retain customers, and grow market share. You will play a vital role in delivering a “right first time” service, contributing to excellent customer satisfaction.
You will act as a central point of contact, working collaboratively with internal teams, contractors, and customers to ensure efficient service delivery and prompt issue resolution.
Key Responsibilities
Provide high-quality administrative support, including handling calls, emails, post, and other communication channels
Support customers and internal teams with service-related queries and financial information
Maintain accurate records and process documentation using various internal systems and databases
Input, update, and manage data across digital and manual filing systems
Liaise with contractors regarding new, amended, or cancelled services, ensuring accurate communication
Monitor completed work and resolve service issues, complaints, and queries proactively
Investigate missed collections and contractor reports, ensuring timely resolution
Issue and maintain Waste Transfer Notices, ensuring compliance with the Environmental Protection Act 1990
Update and maintain sales trackers and performance reports
Provide payment support, including taking card payments and setting up Direct Debits
Conduct basic debt recovery tasks, including account checks, communications, and record-keeping
Stay up to date with relevant policies, procedures, and best practicesAbout You
To be successful in this role, you will have:
Previous experience in an administrative or support role
Strong customer service skills with a proactive approach to problem-solving
Good understanding of GDPR and data handling practices
Excellent communication and teamwork skills
Strong attention to detail and organisational abilities
Confidence using Microsoft Office and database systems
Ability to manage multiple tasks in a fast-paced environmentApply Now If you are an organised and customer-focused professional looking to contribute to a growing service, we want to hear from you