Sales Support and Customer Care Administrator

The Role:

This is an office‑based role within a small, collaborative team where everyone plays a part in the success of the business. The position is busy and hands‑on, supporting both sales and operations with day‑to‑day administration across the booking and rental process.

We're looking for someone organised, proactive and detail‑focused, who is comfortable juggling multiple tasks in a fast‑paced environment. There is clear scope to grow with the role as the business continues to expand.

Key Responsibilities
* Manage and coordinate rental bookings, ensuring all details are accurately recorded and communicated
* Process vehicle orders and manage documentation from order through to delivery
* Arrange deliveries with suppliers or in‑house hauliers and support invoicing
* Maintain accurate records and prepare basic reports
* Act as a point of contact for customer enquiries, providing updates and resolving issues professionally

Skills and Experience Required
* At least 2 years' experience in a fast‑paced admin or customer support role, ideally within sales, logistics or a similar environment
* Strong organisational skills with the ability to manage multiple tasks and meet deadlines
* Clear and professional written and verbal communication skills
* Confident using Microsoft Office (Excel, Word, Outlook) and booking or admin systems such as Key2 or JAAMA
* High attention to detail and accuracy
* Able to adapt to changing priorities and solve problems quickly
* Customer‑focused with a strong telephone manner

Desirable
* Experience with logistics, rental or fleet management systems
* Knowledge of vehicle fleet or rental processes
* Proactive attitude and willingness to learn

Why Join Us
* Join a growing, customer‑focused business
* Supportive, collaborative team environment
* Genuine opportunity to develop and progress

Package and Details

* Day rate £120 to £140 per day, depending on experience
* 6‑month contract with potential to go permanent
* Full‑time, office‑based role
* 42.5 hours per week, Monday to Friday
* Holiday accrued in line with contract terms
* Location Surrey
* Reliable commute required

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit