Sales Support Administrator

Key Responsibilities

* Handle a high volume of inbound customer calls daily.

* Understand our product range and identify opportunities to upsell.

* Respond promptly to customer enquiries via phone and email.

* Research and source information using internal systems and resources.

* Manage and resolve customer complaints effectively.

* Provide accurate product and service information.

* Set up new customer accounts and update existing records.

* Process orders and liaise with relevant departments to ensure timely fulfilment.

* Prioritise and escalate issues where required.

* Follow up on customer interactions as necessary.

* Maintain accurate call logs and records in line with company procedures.

* Produce regular call and performance reports.

What They Can Offer

* 28 days holiday (including Bank Holidays)

* Company pension scheme (auto-enrolment) Bonus schemes: sales, loyalty, and quarterly performance

* Perkbox membership

* Employee discounts and store discounts

* Birthday gift

* Health & wellbeing programme