We are seeking a highly organised Sales Support Administrator to join a busy and established team. The successful candidate will play a vital role in supporting the sales department by providing administrative/sales support to the sales team and maintaining customer relationships. This role involves managing sales documentation, processing orders and maintaining customer records. Duties
* Process sales orders, quotations, and invoices accurately and in a timely manner.
* Maintain and update customer portal.
* Handle customer inquiries, complaints and follow ups.
* Raise and respond to enquiries
* Speak with other departments to ensure customer journey runs smoothly without delays.
* Monitor and respond to enquiries in the mailboxes.
* Checking orders, looking at data and sales reporting
* Understanding products and customers
* Process warranty claims.
* Raise any issues or delays with relevant dept
Skills
* Proven experience in sales administration, sales support or sales/administrative roles.
* Proficiency in MS Office (Excel, Word, Office)
* Experience with CRM software
* Strong Organisational and multitasking skills
* Excellent written and verbal communication skills
* Attention to detail and high level of accuracy
* Ability to work independently and as part of a team