Sales Operator (Road Freight)

Sales Operator (Road Freight Company)

Hours: Monday to Friday, 9:00am – 5:00pm (Office Based)

Purpose of the Role

To act as the dedicated point of contact for a portfolio of existing clients, managing the end-to-end shipment lifecycle from initial booking through to final invoicing. The role involves delivering excellent customer service, maintaining proactive communication, and protecting commercial margins through effective cost management.

Key Responsibilities

* Act as the main point of contact for an assigned portfolio of customers, building and maintaining strong relationships.

* Keep customers updated with all relevant operational information and requests.

* Coordinate with internal teams and external transport providers to ensure collections and deliveries are completed on schedule.

* Monitor operational costs to ensure supplier charges align with customer agreements and maintain profitability throughout the shipment lifecycle.

Administration

* Accurately enter customer orders into the Transport Management System (TMS).

* Obtain and distribute all required customs documentation to relevant stakeholders to prevent delays.

* Arrange consignments with approved suppliers, ensuring shipment details meet customer requirements.

* Provide shipment documentation as required.

* Ensure all shipments are correctly costed and charged prior to invoicing within required timescales.

* Report any changes in customer activity or business profile that may impact profitability.

Teamwork

* Work collaboratively with colleagues to maintain high service standards and support workload balancing across the team.

* Communicate professionally and effectively with customers, suppliers, and internal stakeholders.

Compliance

* Ensure all shipments comply with transport, customs, and environmental regulations.

* Proactively report operational issues that could impact customers or service delivery.

* Follow all company compliance policies and procedures.

* Maintain a safe working environment and report any hazards or risks.

Additional Duties

* Undertake any other reasonable duties as requested by management.

* Assist with projects as required.

Person Specification

* Previous experience managing multiple transport shipments within a fast-paced logistics or freight forwarding environment.

* Strong customer service and relationship management skills.

* Excellent verbal and written communication skills.

* High level of accuracy with data entry, costing, and invoicing.

* Ability to identify and resolve potential issues before they impact customers.

* Self-motivated, organised, and able to prioritise workload effectively.

* Strong team player with a collaborative approach.

* Experience using Transport Management Systems (TMS).

* Good understanding of customs processes relating to road freight.

Desirable

* Knowledge of transport, customs, and environmental regulations.

* Full UK driving licence