PE Global is currently recruiting for a Sales Operations Manager for a contract role with a leading multinational Pharma client based in Basingstoke.
Part time: 25-30 hours per week.
The role is hybrid (2 days per week in the office) and you will be able to choose how you work the hours but one week a month will be needed in the office 4 days due to the inductions.
Job Responsibilities
1. Onboarding Program Ownership & Administration
• Plan, coordinate, and execute all administrative and logistical aspects of New Employee Onboarding to ensure a seamless first experience for each new starter.
• Maintain, update, and organise all onboarding documentation, schedules, checklists, and communications, ensuring version control and compliance.
• Serve as the primary administrator for onboarding operations, including calendar management, invitations, session scheduling, facilitator coordination, room bookings, and technical setup.
2. Project Management of End to End Onboarding & Training Operations
• Lead cross-functional onboarding projects, ensuring timelines, deliverables, decision points, and stakeholder responsibilities are clearly defined and met.
• Develop and maintain project plans for onboarding cycles, Hub-wide education initiatives, and new training module development.
• Track progress, identify risks, escalate issues, and implement mitigation plans to keep initiatives moving forward.
• Report status updates regularly to key stakeholders including HR, LSI trainers, Brand teams, and leadership.
3. Content Ownership, Compliance & Continuous Improvement
• Act as the content owner for all Hub-wide onboarding and training materials, ensuring they are current, high-quality, and compliant with CIQ and FCAP requirements.
• Maintain structured filing systems for content storage, versioning, compliance documentation, and approvals.
• Collect and analyse feedback, developing measurement plans that inform improvements and future content updates.
• 4. Training Coordination & Learning Systems Management
• Manage field-facing learning plans within SuccessFactors, ensuring assignments are accurate, up to date, and well communicated.
• Support the technical administration and transition from UMU to SuccessFactors across multiple TAs.
• Partner with LSI Sales Trainers and Brand Leads to support development of new training modules, providing operational and project management assistance.
5. Cross Functional Stakeholder Management
• Work with HR, Brand, DOS, DSM coaching capabilities, and LSI peers to align onboarding and continued education across teams.
• Partner with Medical, Legal, and Regulatory to ensure all materials meet compliance and CIQ/FCAP standards.
• Build strong working relationships with external vendors, training partners, and LCCI to support execution of training programs and the creation of workshop materials.
6. Strategic Calendar & Event Planning
• Collaborate with the Strategic Events Coordinator to build and manage the annual onboarding and training calendar, ensuring efficient planning for facilitators and new starters.
• Coordinate logistics and execution of key annual events such as the January Kick-Off, Summer Meeting Series, and Hub Leadership Summit.
7. Support for Nordic Affiliate Capability Building
• Support for Nordic Affiliate Capability BuildingBuild and enhance the operational model for supporting Nordic affiliates, ensuring consistent and scalable onboarding and training practices.
• Provide administrative and project support to ensure alignment with NE Hub standards.
8. Direct Support for New Learners
• Serve as a primary point of contact for New Learners, guiding them through onboarding steps, answering questions, and troubleshooting issues across platforms.
• Ensure learners progress through required training levels and receive timely reminders or support.
The Kind of Person Who Should Apply
• You are someone who loves making things run smoothly. Ultra organised, detail driven, and energised by structure — you keep onboarding, training, calendars, and content tight, polished, and on track.
• You are a natural project manager: you plan ahead, spot issues early, keep people aligned, and make complicated processes feel simple.
• You are a connector. You work brilliantly with trainers, HR, brand teams, compliance partners, events colleagues, and external vendors — and you do it with confidence, clarity, and ease.
• You are a strong communicator, able to influence, coordinate, and clarify without over explaining. People trust you because you’re clear, calm, and switched on.
• You’re tech savvy and adaptable. Platforms don’t scare you — in fact, you enjoy becoming the person others go to for help. You embrace change and improve processes as you go.
• You care deeply about creating a great experience for new employees. You want them to feel supported, confident, and set up to succeed.
• You are compliance aware, reliable, ethical, and meticulous — you keep materials aligned with CIQ/FCAP requirements and don’t cut corners.
• And above all, you’re driven: you deliver high quality work, take ownership, and constantly look for ways to elevate onboarding, training, and operational excellence.
Interested candidates should submit an updated CV.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert