We are recruiting for an experienced Sales Office Coordinator to join a successful carpet manufacturing business. This is a fast-paced role where you'll manage customer orders, coordinate with production and logistics teams, support the sales team, and deliver outstanding customer service.
Key Responsibilities
* Process and manage customer orders from receipt to delivery
* Liaise with manufacturing and logistics teams to ensure deadlines are met
* Monitor stock availability and communicate updates to customers
* Handle customer enquiries and resolve complaints professionally
* Support the external sales team with quotations, reports and administration
* Contribute to process improvements and departmental efficiency
What We're Looking For
* Minimum 5 years' experience in a sales office, customer service or order processing role
* Excellent communication and organisational skills
* Strong problem-solving ability and customer-focused approach
* Good IT skills, including Microsoft Excel, Outlook and Word
* Ability to work effectively in a busy environment
Desirable
* Manufacturing experience
* Logistics or transport coordination experience
* Team leadership or supervisory experience
What's on Offer?
* Opportunity to join an established and growing business
* Varied and rewarding role
* Career progression opportunities into Sales Office Management and Customer Service leadership positions