C
Sales Customer Service Administrator
Cheltenham
2 hours ago
Full-time
On-site
Cheltenham, Gloucestershire
£24,000 - £28,000 GBP yearly
Sales
What’s in it for you?
* Join a growing and successful business with a strong reputation in its industry
* Be part of a supportive and close-knit team environment
* Opportunity to build long-term relationships with customers and suppliers
* Varied role combining customer service, administration and sales support
* Early finish every Friday
* Bonus scheme, generous holiday allowance and pension benefits
Must have’s
* Previous experience in a customer service, sales administration or office administration role
* Knowledge of Sage 50
* Strong communication and customer service skills
* Confident and professional telephone manner
* Good Microsoft Office skills
* Strong Excel skills
* Excellent organisational and time management abilities
* Ability to prioritise workload and meet deadlines
* Strong attention to detail and accuracy
* Motivated, proactive and customer-focused approach
So, what will you be doing?
* Processing customer orders and quotations accurately and efficiently
* Responding to customer enquiries and providing product and service information
* Building strong relationships with existing and prospective customers
* Resolving customer queries and complaints in a professional manner
* Liaising with suppliers to source products, parts and pricing information
* Raising purchase orders and coordinating supplier requirements
* Producing customer invoices and supporting sales administration activities
* Following up outstanding quotations and maintaining sales pipelines
* Generating reports and providing updates to management
* Maintaining accurate customer records and documentation
* Supporting the wider team to ensure a high level of customer satisfaction
* Identifying opportunities to maximise sales through upselling and excellent customer service
* Join a growing and successful business with a strong reputation in its industry
* Be part of a supportive and close-knit team environment
* Opportunity to build long-term relationships with customers and suppliers
* Varied role combining customer service, administration and sales support
* Early finish every Friday
* Bonus scheme, generous holiday allowance and pension benefits
Must have’s
* Previous experience in a customer service, sales administration or office administration role
* Knowledge of Sage 50
* Strong communication and customer service skills
* Confident and professional telephone manner
* Good Microsoft Office skills
* Strong Excel skills
* Excellent organisational and time management abilities
* Ability to prioritise workload and meet deadlines
* Strong attention to detail and accuracy
* Motivated, proactive and customer-focused approach
So, what will you be doing?
* Processing customer orders and quotations accurately and efficiently
* Responding to customer enquiries and providing product and service information
* Building strong relationships with existing and prospective customers
* Resolving customer queries and complaints in a professional manner
* Liaising with suppliers to source products, parts and pricing information
* Raising purchase orders and coordinating supplier requirements
* Producing customer invoices and supporting sales administration activities
* Following up outstanding quotations and maintaining sales pipelines
* Generating reports and providing updates to management
* Maintaining accurate customer records and documentation
* Supporting the wider team to ensure a high level of customer satisfaction
* Identifying opportunities to maximise sales through upselling and excellent customer service