We're supporting a well-established, family-run home improvement business a hands-on Sales & Marketing Coordinator. The company has built a strong reputation for quality products, professional installations and excellent customer service.
This is a varied, customer-facing role where you'll sit right at the centre of the operation - helping drive enquiries, supporting the sales team, and taking ownership of day-to-day marketing activity. It would suit someone who enjoys being busy, dealing with people, and having a genuine impact on how a business grows.
What you'll be doing
Being the first point of contact in the showroom, welcoming visitors and handling enquiries
Responding to customer queries across phone, email, WhatsApp and web leads
Qualifying and progressing leads, ensuring opportunities are followed up properly
Supporting the sales team with smaller value orders and general customer support
Keeping the CRM and admin systems accurate and up to date
Coordinating diaries and helping manage the flow of customer appointments
Taking ownership of marketing activity
Spotting opportunities to improve follow-up, enquiry conversion and customer engagement
What we're looking for
Confident communicator who enjoys dealing with customers face-to-face and over the phone
Well organised, with the ability to juggle a varied workload
Comfortable using social media and online platforms
Background in retail, showroom, property, construction or home improvement would be useful, but not essential
What you will get in return:
Monday to Friday, 8:00am - 4:00pm
1 in 3 Saturdays, 9:00am - 1:00pm
37.5 hours per week
Fully office-based in Cardiff
£30,000 - £35,000 salary depending on experience
28 days holiday including bank holidays
Varied role with autonomy and scope to make it your own
Opportunity to directly influence business growth in a visible, customer-facing position