Location: Quedgeley, Gloucester
Hours: Part-time – 6 hours per day, Monday to Friday
Salary: Competitive, depending on experience
Our client is a leading Gloucestershire-based IT support and solutions provider. We deliver comprehensive managed services, cloud systems, and technical support to businesses across the UK.
Role Overview
We’re looking for a proactive and organised Sales & Customer Service Administrator to join our growing team. This role suits someone who enjoys working in a busy office environment, has strong communication skills, and a genuine interest in technology and IT systems.
Key Responsibilities
* Process sales orders from suppliers and maintain accurate records.
* Manage contract renewals and ensure timely follow-up with clients.
* Conduct customer satisfaction follow-ups after job completion.
* Prepare and issue quotes and proposals for customers.
* Answer incoming calls and provide friendly, professional assistance.
* Handle general office administration and record keeping.
* Coordinate and schedule appointments with both existing and potential clients.
* Communicate effectively with customers via phone and email.
* Support the wider team with sales and service coordination tasks.
Skills & Experience
* Strong interest and knowledge of IT and computers – essential.
* Excellent verbal and written communication skills.
* Confident and professional telephone manner.
* Good attention to detail and administrative accuracy.
* Competent in Microsoft Office 365 applications (Word, Excel, Outlook).
* Experience in customer service, sales administration, or IT support is advantageous.
* Ability to manage time effectively and work independently