Social Media & Digital Marketing
* Create engaging, current social media content on a daily basis
* Develop and share before-and-after imagery of completed jobs
* Communicate waste-stream–specific knowledge regularly across social platforms
* Create and publish videos, images, reels, and short-form content
* Actively work social media algorithms to maximise reach, engagement, and lead generation
Marketing & Advertising Campaigns
* Develop and implement marketing campaigns for existing customers
* Create and manage advertising campaigns targeting new leads across all digital platforms
Sales & Lead Generation
* Develop and implement sales campaigns to capture, track, and convert customers
* Conduct outgoing customer calls and cold calls to promote products and services
* Follow up on previous contacts via phone to build long-term customer and supplier relationships
* Maintain and manage a pipeline of potential leads, conducting follow-up sales pitches
* Support sales colleagues by arranging meetings and coordinating sales calls
Customer Communication & Administration
* Respond to customer enquiries, correspondence, and feedback
* Handle incoming office calls, addressing customer and supplier questions professionally
* Accurately enter and maintain customer and supplier information for billing and mailing purposes
* Continually expand the customer and supplier database, identifying new opportunities and contacts
Customer-Centric Approach & Values
* Our sales process is built around offering services that genuinely benefit the customer
* Always place the customer’s interests at the centre of every interaction
* Demonstrate empathy by understanding the customer’s perspective
* Consistently represent and reinforce CDDL Recycling’s authority and expertise in waste management
Team & Culture
* Work collaboratively to ensure every customer is satisfied profitably
* Maintain strong attention to detail and deliver the highest possible customer experience
* Operate as a people-focused business, treating customers, colleagues, and stakeholders as individuals