The Sales & Export Co-ordinator is responsible for managing international customer relationships while overseeing the complete export sales order process. This includes order entry, documentation, customs compliance, and shipping coordination.
The role acts as a key link between Sales and Operations, ensuring accurate information flow and enhancing the overall customer experience. The postholder will contribute to building a cohesive, high-performing operations function while delivering outstanding service to external customers.
Key Responsibilities
Sales & Order Processing
Manage day-to-day sales order processing for export customers.
Ensure accurate order entry and maintenance within Dynamics 365.
Represent the customer by ensuring accurate communication between Sales and Operations.
Maintain precise delivery documentation compliant with regulatory requirements.
Export & Logistics Coordination
Oversee end-to-end export processes, including documentation and customs compliance.
Liaise with freight forwarders, customs brokers, and logistics partners.
Ensure customer delivery commitments are met in full and on time.
Monitor and reduce order processing backlog.
Customer & Internal Collaboration
Build and maintain strong relationships with international customers.
Act as the key customer interface for inquiries, issue resolution, and product information.
Work cross-functionally with Design, Quality, Supply Chain, Manufacturing, Finance, and Marketing.
Demonstrate ambassadorial, influencing, and stakeholder management skills.
Qualifications
High school diploma or equivalent (required)
Degree or equivalent qualification in Business Administration or related field (desirable)
Skills & Competencies
Knowledge
Sales order processing and export documentation
ERP/CRM systems
Understanding of regulatory and customs compliance
Product/service knowledge relevant to contract manufacturing
Experience
Previous experience in sales support or sales administration
Customer service experience
Strong administrative and data management background