Benefits: Training provided, strong internal progression pathway, long-term career development
Overview:
We are seeking a motivated, disciplined, and customer-focused Individual for a Sales Advisor position. You will join a fast-paced automotive and parts environment. This is an excellent opportunity for someone who enjoys structure, responsibility, problem-solving, and building a long-term career in sales, operations, and customer service.
This role is well-suited to ex-military personnel and immediate service leavers who are looking to transition into a civilian career where their discipline, work ethic, and technical mindset will be highly valued. It is also ideal for mechanically minded individuals with experience working on cars, vans, or similar vehicles, or engineers/mechanics looking to move away from the tools while still applying their technical understanding.
This is a progression-focused position, where individuals are trained, developed, and promoted from within. Many of the company’s senior staff began in this exact role. This is a fun, fast-paced and supportive office environment where professionalism meets great team culture, work hard, enjoy what you do, and be part of a team that actually enjoys coming to work.
What You’ll Be Doing:
You will operate in a structured, customer-facing environment where accuracy, communication, and professionalism are key. Your responsibilities will include:
Delivering a high standard of customer service in line with company expectations and operational procedures
Handling and converting customer inquiries into sales through accurate product knowledge and effective communication
Processing quotations, sales orders, pricing requests, and account queries with attention to detail
Managing back orders, returns, warranty claims, and customer disputes in a professional and structured manner
Applying payments, delivery charges, handling fees, and credit processes accurately in line with company protocols
Recording and analyzing lost sales to improve performance and maximize business opportunities
Supporting key account customers, including follow-ups on outstanding balances and surcharges
Interpreting customer requirements and identifying correct parts using electronic parts catalogs (e.g. Autopart)
Supporting trade counter operations, including direct face-to-face customer interaction
Coordinating same-day and local deliveries where required
Liaising with internal departments including Warehouse, Transport, Procurement, and wider depot teams
Maintaining accurate customer records and ensuring all data is validated and up to date
Completing end-of-day processes, administration tasks, and structured reporting duties
Supporting building security procedures, including opening and closing the branch when required
Maintaining up-to-date knowledge of products, suppliers, and vehicle applications
Additional Duties (as Directed):
In line with operational requirements, you may also be directed to support wider depot and business functions. These duties will include:
Supporting customer call-outs and on-site service queries when required
Assisting with trade exhibitions, customer events, and operational showcases
Supporting the development and maintenance of departmental procedures and operational documentation
Assisting with product mapping, application menus, and technical cross-referencing tasks
Supporting payment processing, credit control procedures, and financial administration tasks
Assisting with general administration, filing, and data entry duties
Supporting the onboarding, mentoring, and development of new team members
Assisting with sourcing non-stock items and supporting supplier liaison activities
Contributing to continuous improvement of customer service standards and operational efficiency
Supporting depot communication protocols, including telephone handling standards and escalation procedures
Assisting with retail pricing checks, margin control, and commercial accuracy
What We’re Looking For:
Ex-military personnel and immediate service leavers strongly encouraged to apply
Strong discipline, reliability, and a structured approach to work
Mechanical understanding of vehicles (cars, vans, or similar) highly desirable
Ability to follow process, maintain accuracy, and work to standards under pressure
Confident communicator with a professional telephone manner
Strong sense of responsibility and accountability for tasks and outcomes
Willingness to learn, develop, and take on increased responsibility over time
Ability to work both independently and as part of a structured team environment
Basic IT skills and willingness to learn internal systems (e.g. Autopart)
Additional Benefits:
Full structured training and ongoing development provided
Clear internal promotion pathway into senior sales and leadership roles
Strong mentoring from experienced team members and management
Long-term career stability within a growing business
Pension scheme
Exposure to multiple operational areas including sales, logistics, and depot management
Performance-led progression for individuals who demonstrate capability and commitment
If you want a structured role where effort is recognised, progression is real, and you’re part of a professional but genuinely enjoyable team environment, apply now