Respond to all sales enquiries (phone, email etc) with pace and professionalism.
* Provide confident, consultative guidance to ensure customers choose the best-fit products and packages for their site needs.
* Convert each enquiry into a confirmed order, maintaining pricing accuracy and commercial discipline.
* Identify and present upsell opportunities such as:
* complementary equipment
* longer rental terms
* higher-spec or sustainable alternatives
* Build strong, ongoing relationships with regular site contacts to drive repeat business and increased wallet share.
Order Conversion & Coordination:
* Manage all day-to-day hire requests across customer types and sectors with a focus on maximising order capture.
* Use availability dashboards and internal systems to ensure product availability and seamless order flow.
* Collaborate closely with the Project Solutions Team, Depot Teams, Transport, and Service Solutions to ensure every order is delivered correctly and on time.
* Ensure all instructions, delivery details, specifications, and pricing are accurately recorded to prevent queries.
Customer Engagement:
* Maintain a solutions-focused, sales-driven dialogue with customers at every interaction.
* Promote customer feedback (CSAT) to support ongoing service improvement and sales confidence.
* Escalate complex, multi-phase, or high-value projects to the Project Solutions team where appropriate.
General:
* Comply with all company policies and procedures
* Always uphold the company vision & values.
* Comply and adhere to all SHEQ directives and processes.
* Carry out any other reasonable duties as requested