Sales Administrator

To provide the day to day interface with the Customer; with full end to end ownership of the Account. This includes, but is not limited to:

* Offering outstanding Customer Service to all customers; external & internal

* Issuing Customers with quotations, confirming all details are correct and in a timely manner

* Following up quotations as agreed with Management

* Ensuring orders are entered correctly on to the system

* Process incoming telephone/email/web orders accurately

* Building strong relationships with allocated Customers

* Liaising with the Operations Team to ensure orders will be fulfilled on time and in full

* Communicating the delivery status of orders to allocated Customers, where necessary

* Managing Customer delivery expectations, to ensure a positive outcome for both Parties

* Monitoring & updating the CRM system

* Setting up new accounts

* Provide cover for any absent member of the Team as and when requested

The Person –

* Previous experience within a sales administration/customer service position

* Excellent oral and written communication skills

* Great eye for detail

* Confident telephone manner

* Customer focused – ability to develop and maintain exceptional customer relationships

* Ability to multi-task and work to deadlines

* Capability to work independently and prioritise workload

* Willingness to learn about new products

* Experience in negotiating and diplomacy

* Ideally have working knowledge of SAP B1, but not essential as full training will be given

* Keen interest in motorsport and/or aerospace would be of benefit