📍 Location: Wolverhampton
⏰ Hours: Monday to Friday, 8:00am – 5:00pm (flexibility required)
💷 Salary: £26,436 per annum
The Role
We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.
Key Responsibilities
* Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels
* Process all customer requests accurately and in a timely manner
* Maintain and update customer files, ensuring all records are accurate and well organised
* Provide regular feedback and updates to customers regarding enquiries and order progress
* Answer incoming calls promptly and professionally (within 3 rings where possible)
* Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)
* Manage customer orders from receipt through to completion
* Process new customer orders, liaising with design teams on artwork and formes where required
* Handle and resolve customer queries, complaints, and issues efficiently
* Keep customers informed of order developments, timelines, and any changes
* Support colleagues within the sales office during busy periods
* Work closely with the external sales team to ensure seamless service delivery
* Raise purchase orders and liaise effectively with suppliers
* Carry out additional duties as required by management
About You
* Minimum 1 year experience in a sales administration or customer service role
* Experience within manufacturing, packaging, or a similar fast-paced environment (desirable)
* Strong customer service skills with experience handling enquiries, complaints, and problem resolution
* Ability to prepare and manage quotations accurately
* Experience using CRM/ERP systems (knowledge of Abaca system highly desirable)
* Excellent organisational skills with the ability to prioritise workload effectively
* Strong attention to detail and accuracy in data entry and order processing
* Confident communicator with a professional and friendly manner
* Proficient in Microsoft Office, particularly Excel
* Proactive approach with the ability to work on your own initiative and as part of a team
* Willingness to learn and stay updated on industry and customer requirements
In order to be considered for this position or for further information please contact 📞 Gina