We are looking for an organised, proactive, and detail-oriented Sales Administrator to join our busy estate agency team in Hackney. This is a key role supporting the sales department and overseeing the full sales progression process from offer agreed through to completion.
Key Responsibilities
* Managing the full residential sales process from offer accepted to completion
* Carrying out Anti-Money Laundering (AML) checks and ensuring compliance with all regulations
* Completing property risk assessments and compliance documentation
* Preparing and issuing offer letters and sales memorandums
* Progressing sales and maintaining regular communication with buyers, sellers, solicitors, brokers, and surveyors
* Chasing outstanding paperwork and proactively resolving delays within the chain
* Providing regular updates to all parties throughout the transaction process
* Maintaining accurate records on CRM and property software systems
* Supporting negotiators and management with administrative duties
* Ensuring GDPR and compliance standards are adhered to at all times
* Handling incoming enquiries and delivering a high level of customer service
* General office administration and branch support
Requirements
* Previous experience within estate agency sales administration or sales progression
* Strong understanding of the residential property sales process
* Experience conducting AML checks and handling compliance procedures
* Excellent organisational skills and attention to detail
* Ability to manage multiple transactions in a fast-paced environment
* Strong communication and problem-solving skills
* Proficient in Microsoft Office and estate agency CRM systems
* Professional, reliable, and customer-focused approach
Desirable
* Knowledge of the Hackney and East London property market
* Experience using Alto, Reapit, or similar estate agency software