Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough.
We are currently seeking Romanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent opportunity within a growing and supportive IT environment.
Hours:
40 hours per week between 7am – 7pm
(Must be flexible with shift rotation and occasional weekends)
Pay:
£14.22 per hour
What’s on Offer:
Competitive pay
Overtime available (time and a half)
Full training provided
Weekly pay
Progression opportunities within a growing IT team
Duties Include:
Providing first-line IT support to external clients in a professional and efficient manner
Logging, tracking, and updating support tickets accurately
Troubleshooting hardware, software, and network-related issues
Guiding users through solutions via phone and email
Escalating technical issues where required
Maintaining accurate documentation and support notes
Supporting continuous improvement across service processes
Delivering excellent customer service and building strong client relationships
Who We’re Looking For:
Fluent in English and Romanian (written and verbal)
Strong communication and customer service skills
Previous call centre experience beneficial but not essential
Organised and methodical approach to work
Previous IT support experience beneficial but not essential
If this sounds like the opportunity for you, apply today or call (phone number removed) for more information.