Our international client requires an experienced customer coordinator to join their team.
Role:
As a Coordinator working in a small but efficient team, you will provide the finest service to our Retailers and customers. This role involves working closely with customers, sales teams, and colleagues to ensure smooth and efficient processing of vehicle financing and related services.
We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment—a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.
Main Responsibilities:
* Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
* Address queries related to the finance application process.
* Assist customers with the completion and submission of finance applications.
* Maintain accurate records of interactions, applications, and transactions.
* Ensure all documentation is complete and adheres to legislative requirements.
* Resolve Customer or Retailer complaints and issues promptly and effectively.
* Coordinate with other departments to ensure customer satisfaction.
* Develop and maintain positive relationships with dealerships and customers.
* Provide support to dealerships in managing finance applications and customer queries.
* Achieve a high pass rate on quality assurance conducted on your interactions.
* Credit assessment of applications, ensuring compliance with the lending criteria and relevant legislation.
Qualifications, skills, and experience:
Required
* Previous experience in customer service, call centre operations, or motor finance.
* Great communicator with the ability to build relationships, being compassionate and considerate.
* Organisational skills, with the ability to prioritise, multitask, and meet deadlines, which can come with an element of working under pressure.
* Quality conscious with an eye for detail.
* This role is subject to satisfactory references to include a DBS Check and Financial Check.
Desirable
* Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.