We are recruiting for an experienced and commercially driven Retail Manager to lead a successful automotive retail operation in Chigwell. This is a key leadership role, responsible for driving sales performance, managing the showroom team, and delivering an exceptional customer experience.
Key Responsibilities
*
Lead, motivate, and develop the sales team to achieve and exceed targets
*
Drive new and used vehicle sales performance and profitability
*
Oversee day-to-day showroom operations
*
Ensure exceptional customer experience and high CSI scores
*
Monitor KPIs including volume, margin, finance, and add-on products
*
Coach, train, and performance-manage the sales team
*
Ensure FCA compliance and adherence to company processes
*
Work closely with senior management to deliver business objectives
Skills & Experience Required
*
Proven experience as a Retail Manager or Sales Manager within automotive retail
*
Strong leadership and people-management skills
*
Results-driven with strong commercial awareness
*
Excellent communication and customer-facing skills