We’re looking for a Resales Progression Consultant to deliver a high‑quality, customer‑focused service supporting shared ownership resales and interim staircasing cases through to exchange and completion.
This is a fast‑paced, high‑volume role, ideal for someone experienced in property, estate agency, conveyancing or a related industry who can confidently manage a large transaction pipeline with minimal supervision.
Key responsibilities
* Progress shared ownership resale and staircasing cases to exchange and completion within agreed timescales
* Manage a high‑volume caseload, working to monthly targets and tight deadlines
* Communicate clearly and professionally with leaseholders, solicitors and internal stakeholders
* Read and interpret leases, respond to legal enquiries and support the conveyancing process
* Deliver excellent customer service across all interactions
* Maintain accurate case records using case management systems
About you
Essential:
* Demonstrable understanding of shared ownership products and resales progression
* Strong understanding of the conveyancing process
* Proven track record of independently managing a high‑volume transaction pipeline
* Ability to work with minimal supervision and meet demanding deadlines
* Experience delivering excellent customer service in a customer‑centric environment
Desirable:
* Background in estate agency, property, conveyancing, housing or a related industry
* Experience dealing directly with solicitors and leaseholders