Are you a compassionate, proactive, and highly skilled care professional with strong leadership abilities? One of our Domiciliary Care providers is seeking a dedicated Registered Manager to lead the domiciliary care service. This is a rewarding opportunity to influence service quality, empower teams, and make a meaningful impact on the lives of our Service Users.
Benefits:
·Employee Assistance Programme – 24/7 counselling and wellbeing support
·Wellness Platform – Tools and resources to help you reach your health goals
·Recognition & Newsfeed – Celebrate success and stay connected
·Paid Time Off – 20 days annual leave + bank holidays
·Enhanced DBS Check – Provided at no cost
·Ongoing Training & Development – Free and continuous learning opportunities
·Blue Light Card – Access to exclusive discounts
Key Responsibilities:
Service Delivery
* Promote the rights of each service user and keep their needs, wishes and preferences at the centre of their care and support plans.
* Ensure that each service user has a full needs assessment before care commencing which identifies their needs and associated risks. Ensure the service users’ care and support plans are person-centred and outcome based.
* Work in partnership with service users, family members and commissioners to ensure a joint up approach to the care delivery that fully meets our service users needs.
* Monitor the service user journey to ensure that, alongside with them and/or their chosen representative, a written individual care and support plan that respects their wishes and promotes their dignity and privacy has been created. Ensure that the care plan has been agreed and that appropriate risk control measures have been put in place to reduce the risks.
* Provide the service users, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
* Apply excellent communication skills with service users, their families and representatives, staff and other health and social care professionals to deliver high quality domiciliary care services.
* Keep all information about customers, their representatives and their families secure and confidential except where policy requires to share information to protect the interests of our service users.
Compliance & Quality Assurance (Manage the safety and quality of the business)
·Ensure safe service delivery in line with legislation, CQC standards, and company policies.
·Oversee rostering and ensure care is delivered safely, punctually, and as commissioned.
·Undertake ongoing training to maintain regulatory and best-practice knowledge.
·Monitor health and safety and work closely with H&S and Infection Control leads.
·Maintain accurate records and reporting systems.
·Collaborate with Quality & Compliance Manager to embed quality frameworks and improvements.
·Lead and manage complaints, incidents, and investigations.
·Act as the Safeguarding Lead.
·Conduct trend analysis, satisfaction surveys, and implement resulting improvements.
·Work flexibly to ensure safe and effective service delivery.
Reporting:
* Attend weekly management meetings to provide updates on the different contracts.
* Take responsibility for completing internal monthly compliance reports and attend meetings
* Report timely to CQC, local authorities and other stakeholders relevant notifiable issues.
* Complete quarterly monitoring reports on the relevant contract and attend and lead on monitoring meetings with the local authorities