Our client, a family-run and owned private home care business operating across the Reigate, Surrey area, is looking for a new Registered Manager. They are a franchise of a national brand providing around 500 hours per week of Domiciliary and Live-In care for a range of specialist conditions for elderly and vulnerable people to live independently at home.
The Registered Manager is responsible for efficiently managing the day-to-day running of the business by allocating resources, monitoring performance, and delivering high quality, safe and effective home care services to clients within budget.
Duties
- Ensuring safe delivery of service and reporting in line with CQC requirements and company policy and procedures.
- Understanding and monitoring health and safety in the workplace and the field and acting as a lead for infection prevention and control.
- Implementing quality management and improvement systems, managing complaints and incidents and carrying out investigations relating to the quality of the service and using findings to make improvements.
- Carrying out a full assessment of each client’s needs and risk and overseeing the writing of care and support plans.
- Providing clients or representatives with information about the service so they are clear about how to raise any concerns.
- Undertaking updated training and managing the effective recruitment, induction, and training of the office team.
- Ensuring there are sufficient qualified staff allocated to meet service needs at all times and managing absence, disciplinary, capability, and grievance matters.
- Ensuring all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when carers are sick or absent.
- Participating in the growth and development of the business and working with the franchise owner to achieve key performance targets.
Experience and skills needed
- Level 5 in Health & Social Care Management/Leadership
- Experience in Domiciliary and live in care services and risk assessment.
- Effective planning and organization skills, strong administrative and computer literacy.
- Experience in staff recruitment, training, supporting and supervision.
- Ability to maintain clear and accurate records and follow statutory reporting procedures.
- Ability to implement policies, procedures, and CQC regulations effectively.
- Possess a full driver's license with no more than 6 points, Class 1 business insurance, and current MOT