Regional Care Operations Manager
Location: North West
Service Area: Domiciliary Care and Extra Care Services
Position Overview
We are seeking an experienced and committed Regional Care Operations Manager to oversee domiciliary care branches and extra care services across the North West. This senior leadership role is responsible for ensuring the consistent delivery of high-quality, compliant, and person-centred care by providing effective leadership and support to Registered Care Managers across the region.
Key Responsibilities
Leadership and Development
Lead, supervise, mentor, and support a team of Registered Care Managers across multiple services
Foster a positive, collaborative culture focused on quality, accountability, and continuous improvement
Quality and Compliance
Ensure services meet all regulatory, contractual, and internal quality standards
Carry out regular audits, service reviews, and inspections to maintain compliance with CQC requirements
Strategic and Operational Management
Work closely with senior leadership to align regional operations with organisational objectives
Contribute to and implement strategic and operational plans across the region
Performance and Financial Oversight
Monitor service performance against key metrics including recruitment, retention, quality, client satisfaction, and financial performance
Use data and reporting to identify trends, risks, and improvement opportunities
Coaching and Support
Provide hands-on leadership and professional guidance in areas such as care quality, staff management, training and development, assessments, and care planning
Stakeholder Engagement
Build strong working relationships with internal teams including HR, Finance, IT, Recruitment, commissioning, and senior leadership
Maintain effective communication with external stakeholders such as local authorities and commissioning bodies
Issue Resolution and Risk Management
Manage and resolve escalated concerns or complaints from clients, families, or staff in a timely and professional manner
Continuous Improvement
Remain up to date with sector developments and regulatory changes, implementing necessary improvements to maintain compliance and enhance service delivery
Business Development and Tender Support
Support tender activity by contributing operational insight and quality assurance input
Deputy Responsibilities
Act as deputy for the Head of Care when required, ensuring continuity of leadership and service delivery
Qualifications and Skills
Proven experience in a senior operational or regional management role within health or social care
Strong background in domiciliary care and/or extra care services
Demonstrated success managing multi-site operations and leading management teams
In-depth knowledge of CQC regulations and health and social care governance
Excellent leadership, communication, IT, and people management skills
Strong analytical skills with the ability to interpret data and drive improvement
Commitment to delivering high-quality, person-centred care
Confidence using digital systems and care management software
Willingness to travel across the region and to head office as required
What We Offer
A senior leadership role within a values-driven and quality-focused organisation
Refer-a-friend bonus scheme
Quarterly and annual staff recognition awards
Blue Light Card with reimbursement of membership cost
Employee Assistance Programme providing confidential support
Mileage allowance and reimbursement of toll, bridge, and tunnel costs
Dedicated People and Wellbeing support
Comprehensive induction, fast-track training, and ongoing professional development
Clear opportunities for career progression and leadership development
A supportive and collaborative working environment
Strong commitment to sustainability and reducing environmental impact
Weekly or fortnightly pay and stakeholder pension scheme
Join Us
If you are a strategic and compassionate leader with a passion for delivering high-quality care services at scale, we would welcome your application.
Apply today to join a forward-thinking organisation committed to excellence, innovation, and positive outcomes for the people it supports.
For further information or confidential chat, please contact Rory on (phone number removed) or email (url removed)