Patient Care Coordinator

Are you an experienced customer service professional proven in healthcare or similar environments, ready to make a real difference in patient care?

Do you possess extensive administration skills combined with excellent communication abilities, and a strong understanding of stock management and compliance within a fast-paced setting?

If this sounds like the opportunity for you, click apply to take the next steps!

If you thrive on supporting patients, managing urgent requests, and ensuring seamless coordination between hospital and pharmacy teams, then this opportunity is for you. Join a dynamic organisation where your expertise will contribute to improving patient outcomes and streamlining vital processes. Read on or apply now to embark on a rewarding career journey.

The Opportunity

Our client is committed to fostering a positive work culture centred on innovation, collaboration, and delivering exceptional patient care. They pride themselves on creating an inclusive environment that values each team member’s contribution while supporting professional development. Known for its supportive management and forward-thinking approach, this company stands out by prioritising staff wellbeing and offering meaningful work that truly makes a difference in people’s lives.

The Role

This position involves ensuring that patients receive timely communication and stock requirements are accurately processed. You will liaise with healthcare providers and patients, coordinate deliveries, and handle queries via phone and email. Your daily activities will include monitoring stock levels, arranging urgent deliveries, and maintaining compliance with relevant standards.

You will have the following qualifications & experience:

Proven experience in customer service, ideally within healthcare or a related sector
Extensive administration skills with high attention to detail
Strong communication skills, capable of handling sensitive situations with empathy
Ability to work effectively under pressure within a fast-paced environment
Good knowledge of stock control, delivery logistics, and compliance procedures
GCSEs in Maths and English (grades C or above), or equivalent qualification such as a Customer Service NVQ
Ability to work collaboratively with colleagues and other departmentsFor more information or to apply, please contact Emma Chambers.

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.
 
We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business